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TECHNOSTRESS AND QUIET QUITTING AMONG CASHIERS: THE MEDIATING ROLE OF PSYCHOLOGICAL RESILIENCE

فشار فناورانه و کناره‌گیری خاموش در میان صندوق‌داران: نقش میانجی‌گری تاب‌آوری روان‌شناختی

Mengoua Placide

International Journal of Developmental Issues in Education and Humanities 2026 Vol. 02(04)
https://doi.org/10.5281/zenodo.23236366

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چکیده

Abstract The rapid deployment of point-of-sale technologies (connected payment terminals, inventory management software, video surveillance devices, self-checkout systems and real-time reporting tools) is profoundly transforming the work of cashiers in the retail sector. Although these tools are intended to streamline commercial operations, they also expose cashiers to an increased cognitive and emotional burden, commonly referred to as technostress. At the same time, the phenomenon of quiet quitting, understood as a discreet withdrawal of engagement beyond the formal requirements of the job, has become a major concern for human resource management in customer-facing occupations. This article proposes an integrative theoretical framework, grounded in Hobfoll's conservation of resources theory and the job demands-resources model, to examine the relationship between perceived techno-stress and quiet quitting among cashiers, with particular attention to the mediating role of psychological resilience. We formulate a set of testable hypotheses and discuss their theoretical and managerial implications. Expected findings suggest that psychological resilience constitutes a personal resource capable of buffering the detrimental effect of techno-stress on behavioral disengagement, paving the way for organizational interventions focused on strengthening the adaptive capacities of frontline employees. Keywords technostress; quiet quitting; psychological resilience; cashiers; conservation of resources theory; mediation

چکیده به فارسی

استقرار سریع فناوری‌های نقطه فروش (پایانه‌های پرداخت متصل، نرم‌افزارهای مدیریت موجودی، دستگاه‌های نظارت تصویری، سامانه‌های خودپرداخت و ابزارهای گزارش‌دهی لحظه‌ای) به‌طور عمیقی کار صندوق‌داران در بخش خرده‌فروشی را دگرگون کرده است. اگرچه این ابزارها با هدف تسهیل عملیات تجاری طراحی شده‌اند، اما صندوق‌داران را در معرض بار شناختی و هیجانی فزاینده‌ای قرار می‌دهند که معمولاً به آن فشار فناورانه گفته می‌شود. همزمان، پدیده کناره‌گیری خاموش که به‌عنوان کناره‌گیری تدریجی و نامحسوس از مشارکت فراتر از الزامات رسمی شغل درک می‌شود، به دغدغه‌ای اساسی برای مدیریت منابع انسانی در مشاغل مواجهه با مشتری بدل شده است. این مقاله چارچوب نظری تلفیقی مبتنی بر نظریه حفاظت از منابع هابفول و مدل تقاضا-منابع شغلی را برای بررسی رابطه بین فشار فناورانه ادراک‌شده و کناره‌گیری خاموش در میان صندوق‌داران با تأکید ویژه بر نقش میانجی‌گری تاب‌آوری روان‌شناختی ارائه می‌دهد. مجموعه‌ای از فرضیه‌های قابل آزمون تدوین شده و پیامدهای نظری و مدیریتی آن‌ها مورد بحث قرار می‌گیرد. یافته‌های مورد انتظار نشان می‌دهد که تاب‌آوری روان‌شناختی به‌عنوان یک منبع فردی می‌تواند اثرات زیان‌بار فشار فناورانه بر کناره‌گیری رفتاری را تعدیل کند و زمینه را برای مداخلات سازمانی با هدف تقویت ظرفیت‌های سازشی کارکنان خط مقدم فراهم سازد.

ترجمه‌ی خودکار برای آشنایی سریع؛ برای نقل و ارجاع، متن اصلی ملاک است.

موضوع‌ها و کلیدواژه‌ها

ادراکشناختمدیریتPsychological resilienceTechnostresscashiersconservation of resources theoryjob demands-resources modelpoint-of-sale technologyquiet quittingretail employees

ارجاع

Placide, M. (2026). TECHNOSTRESS AND QUIET QUITTING AMONG CASHIERS: THE MEDIATING ROLE OF PSYCHOLOGICAL RESILIENCE. International Journal of Developmental Issues in Education and Humanities, 02(04). https://doi.org/10.5281/zenodo.23236366

(Placide, 2026)

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گفت‌وگو

قوانین پرسش و گفتگو
  1. با احترام و بدون توهین، تحقیر، برچسب‌زنی یا حمله‌ی شخصی با دیگران گفتگو کنید.
  2. از نوشتن هرگونه اطلاعات هویتی یا قابل‌شناسایی مراجعان، بیماران یا اشخاص ثالث، از جمله نام، شماره‌ی تماس، تصویر، نشانی، محل کار یا جزئیات منحصربه‌فرد پرونده خودداری کنید.
  3. اگر درباره‌ی یک تجربه‌ی بالینی سؤال می‌کنید، اطلاعات را تا حد ممکن بی‌نام و کلی بیان کنید تا امکان شناسایی فرد وجود نداشته باشد.
  4. این بخش برای یادگیری و گفت‌وگوی علمی است و جایگزین ارزیابی، تشخیص، مشاوره یا روان‌درمانی شخصی نیست.
  5. در شرایط بحران یا خطر آسیب به خود یا دیگران، به این بخش اتکا نکنید و برای دریافت کمک فوری با اورژانس اجتماعی ۱۲۳ یا صدای مشاور بهزیستی ۱۴۸۰ تماس بگیرید.
  6. انتشار تبلیغات، معرفی خدمات شخصی، شماره‌ی تلفن، شناسه‌ی شبکه‌های اجتماعی، پیوند تبلیغاتی یا درخواست جذب مراجع در این بخش مجاز نیست.
  7. در بیان ادعاهای علمی، به‌ویژه درباره‌ی اثربخشی درمان‌ها، تشخیص یا یافته‌های پژوهشی، تا حد امکان نام منبع معتبر، مقاله یا راهنمای علمی را ذکر کنید.
  8. از ارائه‌ی تشخیص قطعی، تجویز درمان یا دارو و توصیه‌های بالینی شخصی به سایر کاربران خودداری کنید.
  9. پاسخ‌هایی که کارشناسان فکر بنیان می‌دهند با برچسب «پاسخ فکر بنیان» یا «کارشناس فکر بنیان» نمایش داده می‌شوند و سایر نوشته‌ها بیانگر نظر کاربران هستند.
  10. گزارش نوشته‌ی نامناسب: اگر نوشته‌ای حاوی نقض محرمانگی، محتوای آسیب‌زا، توهین، تبلیغ یا تخلف از این قوانین است، گزینه‌ی «گزارش» را انتخاب کنید تا تیم سایت بررسی کند.

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Awareness of Youth-Friendly Sexual and Reproductive Health Services among Undergraduate Students at Saint Augustine University of Tanzania, Mwanza, Tanzania: A Cross-Sectional Study

Frank Deus Samson; Paskas Wagana; Johnson Mavole International journal of social sciences and humanities review, 2026

چکیده

Background: Awareness of youth-friendly sexual and reproductive health services (YFSRHS) is an important starting point for enabling young people to identify and seek appropriate sexual and reproductive health information and care. However, awareness of these services may vary across settings, including higher education institutions. Objective: To determine the level of awareness of YFSRHS among undergraduate students at Saint Augustine University of Tanzania (SAUT), Malimbe Campus. Methods: A quantitative descriptive cross-sectional study was conducted among undergraduate students at SAUT Malimbe Campus. Data were collected using a structured, self-administered questionnaire. Of 109 questionnaires distributed, 108 completed questionnaires were included in the analysis. Descriptive statistics were used to summarize students’ awareness and reported sources of information. Results: Of the 108 respondents, 96 (88.9%) reported having heard of YFSRHS, while 12 (11.1%) had not. Social media was the most frequently reported source of information (44.0%), followed by friends or peers (41.0%) and health facilities (36.0%). University programmes and posters or advertisements were reported less frequently. Conclusion: Most respondents had heard of YFSRHS, with social media and peer networks serving as prominent information channels. Strengthening accurate information through these channels, alongside university-based communication, may help address the awareness gap among students who remain unreached.

دسترسی آزاد

MANAJEMEN TRANSFORMASI SUMBER DAYA MANUSIA PENDIDIKAN MENUJU MUTU GLOBAL: STUDI KUALITATIF DI SMP MUHAMMADIYAH 15 SURABAYA

Dewi Kamiliya Fitri; Ali Mastur EDUCATOR Jurnal Inovasi Tenaga Pendidik dan Kependidikan, 2026, Vol. 6, Issue 4, pp. 1775-1789 https://doi.org/10.51878/educator.v6i4.16691

چکیده

Improving educational quality requires human resource (HR) management that supports teachers’ continuous professional development and adaptation to global demands. This study aims to describe the management of educational HR transformation toward global quality at SMP Muhammadiyah 15 Surabaya and identify its supporting and inhibiting factors. A qualitative approach was employed, with data collected through non-participant observation, interviews, and documentation. Informants were selected through purposive sampling and included the vice principal, the vice principal for curriculum, two teachers, and two students. Data were analyzed through data reduction, data display, conclusion drawing, and verification. The findings indicate that HR transformation is managed through planning, organizing, implementation, supervision, and evaluation. Development programs include internal and external training, a teacher learning community, weekly learning reflection, monthly coaching, and academic supervision. Supporting factors include a collaborative culture, regular professional guidance, and school support. Inhibiting factors comprise limited time, insufficient openness in reflection, short coaching sessions, delayed follow-up, and some teachers’ extrinsic motivation. These findings provide contextual insights into school-level HR management but do not establish program effectiveness in improving student learning outcomes or achieving global quality standards. ABSTRAK Peningkatan mutu pendidikan membutuhkan manajemen sumber daya manusia (SDM) yang mampu mengembangkan kompetensi guru secara berkelanjutan dan adaptif terhadap tuntutan global. Penelitian ini bertujuan mendeskripsikan manajemen transformasi SDM pendidikan menuju mutu global di SMP Muhammadiyah 15 Surabaya serta mengidentifikasi faktor pendukung dan penghambatnya. Penelitian menggunakan pendekatan kualitatif dengan teknik pengumpulan data berupa observasi non-partisipan, wawancara, dan dokumentasi. Informan dipilih secara purposive, meliputi wakil kepala sekolah, wakil kepala sekolah bidang kurikulum, dua guru, dan dua peserta didik. Data dianalisis melalui reduksi data, penyajian data, serta penarikan kesimpulan dan verifikasi. Hasil penelitian menunjukkan bahwa transformasi SDM dikelola melalui perencanaan, pengorganisasian, pelaksanaan, pengawasan, dan evaluasi. Program pengembangan mencakup pelatihan internal dan eksternal, komunitas belajar, learning reflection mingguan, coaching bulanan, dan supervisi akademik. Faktor pendukung meliputi budaya kolaborasi, pembinaan rutin, serta dukungan sekolah, sedangkan hambatannya mencakup keterbatasan waktu, keterbukaan refleksi, durasi coaching, keterlambatan tindak lanjut, dan motivasi ekstrinsik sebagian guru. Temuan ini bersifat kontekstual dan belum membuktikan efektivitas program terhadap hasil belajar atau pencapaian standar mutu global.

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Religious education is often expected to promote tolerance, but respect for religious difference does not necessarily ensure accurate understanding of religious others. This study examines how religious education policies in Indonesia and England emphasize different forms of cognitive tolerance. Using qualitative document analysis and comparative policy analysis, the study analyzes selected legal, curricular, and pedagogical documents through four components: Knowledge of Religious Others, Recognition of Internal Diversity, Critical Reflection, and Understanding Commonalities and Differences. Indonesian policy gives greater relative emphasis to understanding commonalities and differences within religion-specific formation, social harmony, and responsible citizenship. English policy gives greater emphasis to critical reflection and knowledge of religious and non-religious worldviews through shared enquiry. Recognition of Internal Diversity appears in similar proportions in both datasets, but it serves different curricular functions. The findings show differently configured pathways toward cognitive tolerance, combining the same cognitive components with different relative emphases and curricular purposes.

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